Jonathan Hassell of BBC online shared a presentation on the challenges and methodologies of the company’s Usability & Accessibility team. The short presentation describes the challenges, such as a wide range of platforms and audience types, as well as the wide-range of research tools that are used to understand and address them, from card sorting to ethnographic research.
Although, I would have liked more details as to the organizational interactions and long-term research approach, and don’t necessarily agree with the over-simplification that “TV is simple,” the slides do show the breadth of methods used to satisfy the BBC online audience and can be viewed below.
UPDATE: The video of the presentation is also available (requires registration, go to “Web 2.0, Social Networking, Usability, Design & Build Theatre,” then “Wednesday at 13:00”). See comment from Chris Rourke below.