BBC Online Shares Its Usability and Accessibility Methodologies

BBC Online Shares Its Usability and Accessibility Methodologies

Jonathan Hassell of BBC online shared a presentation on the challenges and methodologies of the company’s Usability & Accessibility team. The short presentation describes the challenges, such as a wide range of platforms and audience types, as well as the wide-range of research tools that are used to understand and address them, from card sorting to ethnographic research.

Although, I would have liked more details as to the organizational interactions and long-term research approach, and don’t necessarily agree with the over-simplification that “TV is simple,” the slides do show the breadth of methods used to satisfy the BBC online audience and can be viewed below.

UPDATE: The video of the presentation is also available (requires registration, go to “Web 2.0, Social Networking, Usability, Design & Build Theatre,” then “Wednesday at 13:00”). See comment from Chris Rourke below.


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  • Chris Rourke August 19, 2009 at 2:03 am

    Hi Kimmy

    Thanks for the reference to the slides. I co-presented the talk with Jonathan. Sorry that they don’t convey as much information as you would have liked but its hard in slides to get across everything.
    If you want to see the video of the presentation go here

    you have to register. Then go to Web 2.0, Social Networking, Usability, Design & Build Theatre and it is Wednesday at 13:00

    if you are interested in accessibility I chaired a panel on that in the
    Enterprise 2.0 & Content Management Theatre at 12:00 Wednesday that Jonathan Hassell was on also.

    • Kimmy Paluch August 19, 2009 at 7:42 am

      Hello Chris,

      Thank you for the comment and the additional link. As I mentioned, the slides were a great overview, but I was truly glad to see the full talk. I will add the link to the article and encourage our readers to watch it.

      This was a great panel and it’s always enlightening to be exposed to other companies’ processes and experiences, so thanks again for sharing to both you and Jonathan!

  • Michael Heraghty August 21, 2009 at 2:26 am

    Fantastic presentation Chris, well done! I look forward to viewing the full talk, when I can find some free time…

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